Returns, Refunds, and Cancellations Policy
Thank you for shopping with Logbook Librarian! We take pride in creating high-quality, personalized logbooks for our customers. Please review our policy below to ensure a smooth and satisfactory experience.
Personalized Items
- Cancellations and Changes: For personalized items, you have 6 hours from the time of your order to cancel or make changes. After this 6-hour window, we begin processing your order, and no further changes or cancellations can be made.
- Refunds: We do not offer refunds on personalized products once the order is in processing.
- Order Issues: If there is a problem with your order, please contact us immediately. We will work to resolve any issues and make it right to the best of our ability.
Non-Personalized Books
- Exchanges: Non-personalized books can be exchanged within 14 days of receipt. The item must be in its original condition and packaging.
- Return Shipping: You are responsible for the return shipping costs for non-personalized book exchanges.
How to Contact Us
For any questions or issues regarding your order, please reach out to us at logbooklibrarian@gmail.com. We are here to help!
Thank you for your understanding and for supporting our small business!